FAQs

Shipments to the U.S. will typically take approx. 2-3 weeks to reach their final destination. Shipments to other Non U.S. destinations such as Canada will take up to 2 weeks.

If you are located within the U.S., we will cover the customs fees that range from
24.5% to 32.5%. If you are located outside of the U.S., duties and taxes may apply.

All orders regardless of purchase amount are carefully wrapped within secure
packaging then placed in a Silvershake Blue Logo Box to guarantee the safety of your purchase in transport.

Your order with SilverShake.com is risk free. We will take full responsibility if
you do not receive your order. (In some cases, a thorough investigation is required.) If there are any issues with your shipment, please contact our customer support immediately at CustomerSupport@SilverShake.com.

Yes. The United States Postal Service will ship to P.O. Boxes and Armed Services
addresses. However, express shipping agents like FedEx or UPS overnight mail
cannot be delivered to a post office box.

No. All orders are shipped directly from Thailand and are considered imports;
therefore, no U.S. state sales tax will be charged. For further clarification please contact CustomerSupport@SilverShake.com.

Our Customer Support Team is always happy to help and will do everything possible to ensure you're 100% satisfied with your order.

You can reach us anytime at CustomerSupport@SilverShake.com, we’ll get back to you as soon as possible.

The best way to stay informed about updates and special promotions, is to signup to receive these emails on your registration form or on several other places on our website where you can opt-in for these services.

We do our very best to introduce an extensive selection of new, exciting and
beautiful sterling silver jewelry to satisfy our customers’ varied tastes. We are continuously adding new styles and designs. If you are having difficulties
finding what you are looking for, please try our search function or email us at CustomerSupport@SilverShake.com.

At SilverShake.com, we take pride in delivering genuine sterling silver jewelry
crafted to the highest standards. Every piece is stamped with the 925 hallmark
and 100% quality guaranteed.

With over 7 million pieces sold since 2003 and thousands of 5-star Amazon reviews,
our long-standing reputation speaks for itself, ensuring you receive jewelry
that’s as authentic and enduring as it is beautiful.

We stand behind every purchase with our 100% satisfaction guarantee policy. If you
are not completely satisfied with your order, we will either replace it or provide you with a full product refund within 30 days of your order. Shipping and handling charges are non-refundable.

The sizes of all our rings, necklaces and bracelets are clearly stated in the full
detail page of each item. When ordering, you must select your size from the
appropriate drop-down menu.

Once we receive and process your returned item(s), depending on your location, you should receive your exchange within 2 to 3 weeks.

Once we’ve received and processed your returned item(s), your refund will be issued
within 1–2 business days. You’ll receive a confirmation email as soon as the
refund has been completed.

Please note that shipping costs can only be refunded if the return is due to an error
on our part.